Privacy policy
Privacy Policy
Last Updated: September 5, 2026
Everet & Hayes (operated by FF COMMERCE LTD, "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated e-commerce experience (the "Services"). Our storefront is powered by Shopify, which enables us to deliver secure online commerce to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from www.everet-hayes.com or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
U.S. PRIVACY COMPLIANT | SHOPIFY ENCRYPTED | TRANSPARENT DATA PROTECTION
1. Personal Information We Collect or Process
When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymous or de-identified data. Depending on how you interact with our Services, we collect and process the following categories of personal information:
| Data Category | Examples & Details Collected |
|---|---|
| Contact Details | Full name, billing address, shipping address, phone number, and email address. |
| Financial Information | Credit card, debit card, and financial account numbers, payment card details, transaction confirmations, and payment methods (processed securely via PCI-DSS compliant providers). |
| Account & Activity | Username, password, security questions, preferences, items viewed, cart contents, wishlist items, purchases, returns, exchanges, and order history. |
| Communications | Information included in messages you send to us, such as customer support inquiries or product feedback. |
| Device & Usage Data | IP address, browser type, network connection, device information, unique identifiers, and browsing interactions on our website collected via cookies. |
Sources of Personal Information: We collect data directly from you (when creating an account or placing an order), automatically through cookies and device tracking, from our technology service providers, and from business or marketing partners.
2. How We Use Your Personal Information
- Provide, Tailor, and Improve Services: Fulfilling contracts, processing payments, executing orders, managing account credentials, arranging shipping, processing returns/exchanges, enabling product reviews, and personalizing product recommendations.
- Marketing and Advertising: Sending promotional communications via email, postal mail, or SMS (where permitted), and displaying tailored online advertisements on our site or third-party platforms based on your shopping activity.
- Security and Fraud Prevention: Authenticating user accounts, securing checkout sessions, detecting and investigating fraudulent or illegal activity, and protecting public and system safety.
- Customer Communication: Delivering responsive support, providing order status updates, and maintaining our business relationship with you.
- Legal Compliance: Complying with applicable laws, responding to legal subpoenas or government inquiries, participating in litigation, and enforcing our site policies.
3. Disclosure of Personal Information & Shopify Relationship
We disclose personal information to third parties for legitimate operational purposes, including service providers (IT management, payment processors, analytics, customer support, shipping partners), business marketing partners, affiliated corporate entities, or in connection with corporate transactions such as mergers or asset sales.
Relationship with Shopify: Our store is hosted on Shopify Inc. Shopify collects and processes personal information regarding your access to and use of the Services to support our storefront and provide enhanced e-commerce features. Shopify may process information obtained across multiple merchants to improve its services. For details on how Shopify manages data, review the Shopify Consumer Privacy Policy.
4. Your Privacy Rights & Choices
Depending on your state or jurisdiction of residence, you may possess the following statutory privacy rights regarding your personal information:
- Right to Access / Know: Request access to and confirmation of the personal information we maintain about you.
- Right to Delete: Request the deletion of personal information we maintain about you.
- Right to Correct: Request correction of inaccurate or incomplete personal records.
- Right to Data Portability: Request a copy of your personal data in a structured, portable format.
- Right to Opt Out of Sale / Sharing / Targeted Advertising: Direct us not to "sell" or "share" your personal data or process it for targeted cross-context advertising.
- Communication Opt-Out: Unsubscribe from marketing emails anytime via the link displayed at the bottom of our emails.
Global Privacy Control (GPC): If you visit our site with a Global Privacy Control (GPC) opt-out preference signal enabled, we will treat it as a valid request to opt out of targeted advertising for your browser/device. To exercise any privacy rights, email us at info@everet-hayes.com. We will not discriminate against you for exercising your privacy rights.
5. Security, Retention & International Data Transfers
Security & Retention: While we employ industry-standard technical and organizational security measures, no transmission over the internet can be guaranteed as completely secure. We retain personal information only for as long as necessary to maintain accounts, satisfy contractual obligations, or comply with legal rules.
Children's Privacy: Our Services are not intended for children under the age of majority, and we do not knowingly collect personal information from individuals under 16 years of age.
International Transfers: Personal data may be transferred, stored, and processed outside your state or country of residence. When cross-border transfers occur out of the UK or EEA, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses (SCCs) or adequacy decisions.
Important Notice Regarding Product Returns
Our registered corporate office in London is strictly an administrative headquarters and CANNOT accept direct physical product returns.
Do not send return items to our London corporate office. All returns must be requested and pre-authorized through customer care at info@everet-hayes.com. Upon authorization, full instructions and exact address details for our designated fulfillment center will be provided. Unsolicited packages sent to London will be rejected.
Data Controller Profile & Contacts
Store Name: Everet & Hayes
Operating Legal Entity: FF COMMERCE LTD (Companies House: 17398899)
Privacy Inquiries Email: info@everet-hayes.com
Registered Administrative Address
FF COMMERCE LTD
71–75 Shelton Street
Covent Garden, London WC2H 9JQ
United Kingdom
(Administrative office — Not a return address)
Product Return Address
Issued Upon Authorization
Contact info@everet-hayes.com to receive return instructions.
(Pre-approval mandatory)
© 2026 Everet & Hayes | Part of FF COMMERCE LTD | All Rights Reserved